Frequently Asked Questions
Common questions about ordering parts, fitment, payment and delivery.
How do I check if a part fits my vehicle?
Every product page lists the compatibility information we have available. Because fitment can vary by year, trim, engine and drivetrain, please confirm before ordering. Contact us with your vehicle year, make, model, engine size and VIN where necessary and we will help you check.
Do I need to create an account to order?
No. Customers can browse, add to cart and check out without registering or signing in. Only our administrators use a login.
What payment methods do you accept?
We accept Pay on Delivery and Bank Transfer. We do not use any online payment gateway. Bank transfer details are provided at checkout and you upload your proof of payment through the order tracking page.
How does Pay on Delivery work?
When you choose Pay on Delivery, payment is collected when your order is delivered. Our team confirms your order first. Pay on Delivery may be limited by order value, item type or delivery area.
How do I pay by bank transfer?
Select Bank Transfer at checkout. Your order reference becomes your payment reference. After transferring, upload proof of payment (JPG, PNG, WebP or PDF) using the order tracking page. Your order is marked "Awaiting Payment Verification" until our team reviews it.
How do I track my order?
Use the Track Order page. Enter your order reference and the email address you used at checkout to see your status timeline.
What do the part conditions mean?
New means unused. Used means previously fitted. Rebuilt and Reconditioned mean the component has been restored to working order, with rebuild usually involving more extensive replacement of internal parts. Remanufactured means the part has been rebuilt to meet original specifications. Each listing states its condition.
Do parts come with a warranty?
Warranty terms vary by product and are shown on each product page and in the Warranty Information section. Please read the warranty details before ordering.
Are airbags and hybrid batteries safe to install myself?
No. Airbags, seat-belt pretensioners and hybrid high-voltage components are safety-critical and must be installed by a qualified automotive technician following manufacturer procedures.
Can I return a part?
Returns are subject to our Returns Policy. Some items, including electrical and special-order components, may not be returnable. Please contact us before returning anything.
Do you offer local pickup?
Local pickup is available from our Ottawa location where the option is enabled. We will contact you when your order is ready.
How is delivery charged?
Delivery estimates are calculated at checkout. Oversized items such as engines, transmissions and hybrid battery packs may carry an additional delivery charge, and final charges are confirmed after we review your order.
What if the part I need is not listed?
Use the Request a Part form. Tell us the component and your vehicle details and our team will search our supply network and respond with availability.
How do I contact you?
You can reach us at sales@pjbmotorssport.ca or 343-550-1544, or use the Contact page.